Instructor Analyst

Employer: Accenture Limited

Job Title: Instructor Analyst

DUTIES AND RESPONSIBILITIES

• Timely completion of assign escalated disputes within the timeline
• Creation of project s weekly assessment based on top error drivers and updates
• Provide weekly analysis on the weekly assessment result ·
• Facilitate training refresher sessions based on quality top drivers, assessment errors and updates
• Facilitate new workflow project ·
• Facilitate New Hire Classes and cross training Involved in the planning phase of activities for performance management initiatives
• Execute training activities under performance management initiatives
• Conduct real time audit side by side with analyst Training material creation based on training needs analysis
• Attend training related syncs with clients
• Review and provide feedback on updated training materials from the client
• Stay updated with the project trends and tool enhancements Evaluate and sign off on weekly assessment report and email updates
• Track completion for training roll outs
• Facilitate culture deck training
• Onboard new trainers’ junior trainers
• Represent training team on local weekly monthly business review
• Creation weekly training performance report
• Conduct trainer observation to ensure training consistency Lead training meetings to address team s help items and status check on weekly training activities
• Assist the site training lead on conducting 1 1 coaching sessions with the trainers
• Provides monthly Training Needs Analysis along with initiatives and recommendations
• Supporting and providing customised training in accordance with market needs and upon request from market leads
• Deliver training in an interactive style incorporating adult learning techniques.
• Help to create a positive learning experience in the classroom by encouraging positive participant engagement and motivation to apply the learning
• Delivering courses from beginner to intermediate level
• Mastering course content and related courseware, to the required level of certification
• Demonstrating specialist knowledge in assigned product/curricula areas
• Providing guidance and support to trainees and /or internal team as appropriate
• Upskilling in new technologies and develop training skills as per performance management and training development plan
• Maintaining relevant assessment documentation and records
• Promoting Accenture learning services and client's educational services
• Demonstrating excellent teamwork
• Contributing to service quality and value-add initiatives as required

KEY QUALIFICATIONS SKILLS

• College Graduate with 2 4 years of experience as a trainer
• Excellent oral and written communication skills
• Sound decision making and organizational skills
• Ability to present complex information to a variety of audiences
• Proficiency in MS office applications Excel, Powerpoint and Word
• Proven ability to master the full training cycle
• Familiarity with traditional and modern training methods, tools and techniques

Salary: €38,470 per year

Work Locations: Nova Atria Blackthorn Road, Sandyford, Dublin 18, D18 F5X2 or Dublin Ballsbridge Campus (DBC), Serpentine Avenue, Dublin 4. D04 N9T7

Working Hours: 40h per week

Apply: Send your CV to marta.parra.oviedo@accenture.com