A Head of Technical Customer Services is required by Careerwise recruitment to work with a Dublin based aviation industry company.
THE ROLE:
- Lead the CSM team professionally and disciplinarily in an international environment. Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department.
- Be responsible for and ensure cross-site customer management including account management for individual customers. Management of customer inquiries and individual contract conclusions.
- Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial result. Initiate measures if necessary and ensure their implementation.
- Check cost calculation of work as part of the quotation and recalculation. Be responsible for and ensure invoice management (approval, complaints etc.).
- Be responsible for workload steering of the facility through product request selection and prioritization / coordination between Product Sales, customers and other sites.
- Ensure quality assurance and optimization of the process.
REQUIREMENTS:
- Degree in engineering or business administration.
- 3-5 years of professional experience in customer service or equivalent.
- Very good knowledge of economics and business administration.
- Technical understanding and interest.
- Good knowledge of internal processes in the field of engine maintenance and repair.
- Fluent in English, (German desirable).
Please call Michael O’Connor today for further information on 091-452410 or email moconnor@careerwise.ie
CareerWise Recruitment (In Search of Excellence) Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.
We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.
By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.