Administration Support Coordinator

Administration Support Coordinator

Our client, a successful IT Network Support company based in Plassey, Limerick, are seeking a self-motivated and highly skilled Administration Support Co-ordinator with outstanding communication abilities to join their dynamic team.

The ideal candidate will have substantial experience in a demanding administrative role. The successful applicant will collaborate closely with the administrative team and offer additional support across all departments and management. 

The Role

As the Administrative Support Coordinator, you will offer administration support for operations, sales and procurement departments, and you will be a proactive self-starter with a demonstrated history of excellence in administration.

You will be part of a performance-oriented environment within an innovative company that highly values individual contributions. Our client provides an exciting, fast-paced working environment, a culture of collaboration, and the opportunity to significantly contribute to growth.

In this role you will be responsible for day-to-day administration functions within the business, you will be a central support position for operations, sales and procurement. 

You will work with the existing team members to:

• Assist with co-ordination of all administrative functions of the business from enquiry to installation and contract maintenance
• Co-ordinate, update and maintain customer records via company systems
• Communication with customers and suppliers, written and verbal
• Work alongside the management team to deliver all projects in line with the organisational strategy, and any ad hoc administration duties as required

You will be challenged in the following areas, with inhouse training provided:

• To learn all existing in-house systems
• Take ownership of personal diary via the CRM system to plan and organise time
• Learn our company portfolio of products, services and understand our business model and target market and master the pricing structures
• Understanding of company contracts, agreements and SLA's
• Answering both the administration and sales queue via on VoIP (phone) system

As administrative support for sales and procurement, you will work alongside the existing team with the following duties:

• Answering inbound sales queries and generate the sales opportunity in the CRM
• Liaise daily with new and existing customers, actively telephone customers to pursue quotes, make appointments and to establish and develop relationships
• Utilise, improve and manage existing sales opportunities via CRM system.
• Assist in the preparation of accurate and timely quotations for customers
• Be responsible for the timely quotation and control of all renewals and work to automate recurring processes
• Assist with the sales and purchase order process via our CRM to accurate billing detail for the accounts department
• Collaborate with other team members to ensure all specifications and requirements are achievable

Skills & Qualifications that we need:

• Business Degree or significant years of administrative experience
• Minimum of 3 years’ experience working in a busy office environment
• Excellent telephone manner and is a confident communicator
• Proficient in ability to use CRM packages and other equivalent administrative applications
• Excellent planning and organisational skills with attention to detail
• Ambitious, energetic, and motivated individual who can remain calm under pressure
• Possess the ability to work with multiple departments and the ability to work independently and using own initiative
• Proficiency in Microsoft Office Suite
• Be trustworthy and conduct the role with integrity
• Previous knowledge in an IT company an advantage but not essential

The Offer:

This is a permanent position with salary expected to be in the €30K - €35K range, depending on the candidate’s experience and qualifications

This role is based fully onsite in Plassey Limerick and hours of work are Monday to Friday 9:00am to 5:30pm.

How to Apply:

If you are interested in applying, or want to know more about this role please contact,

Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to orlaigh.quinn@cpl.ie.

For a full list of our open jobs, please have a look at cpl.com.

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