Customer Care Executive

Cpl Limerick are working with our Limerick based client to hire a number of Customer Care Executives to join their growing team. This hybrid role offers 37.5 hours of work per week, with shifts scheduled between 9 am and 6.30 pm Monday to Friday. Your schedule will be planned in advance, and you'll enjoy a balance between work and life, including one Saturday shift every three weeks with a day off during the week. This is an initial 11 month contract, with the opportunity of permanency after 3 months. Upon permanent transfer you would receive a salary increase as well as a full benefits package.

Specific Duties & Tasks

• Provide a great customer experience in line with company values.
• When you engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Speaking with customers over the phone, you will work to resolve their queries across Billing, Technical and Mobile.
• Take ownership of customer queries. Proactively work to seek a resolution updating the customer where required. Take pride in providing a great customer experience.
• Supporting business growth and adding value on all customer interactions by cross selling and up-selling as the opportunity arises.
• working with your team and support staff highlight any issues causing customers unnecessary challenges.
• contribute to the overall team performance through the experience you provide to all customers.

The Person

• Call centre experience is desirable but not essential - full training is provided.
• Excellent communication skills. Comfortable speaking to customers over the phone.
• Passionate about providing an excellent customer experience.
• Self starter who enjoys taking ownership of your own development.
• Problem solver with strong attention to detail and high work standards.
• Flexibility in relation to duties and rosters.
• Good typing and computer skills/

Requirements

• To work from home you will need 5MB Broadband. A hybrid working model is in place in line with business needs. Should your home broadband connection not meet the requirements, you can work in the Limerick office full time.
• Full time training and live coaching will be provided fully onsite in the Limerick office.
• Must be able to travel to and from the Limerick office.

For more details or to apply please contact Suzanne Murphy - suzanne.murphy@cpl.ie / 061 208 126

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