Customer Retention Executive

Exciting opportunity to work for our client in the Limerick area. Cpl are hiring a number of Retention Executives to join our clients' team in their Limerick Office.

This is a full time role working 37.5 hours per week. Pension, healthcare, birthday leave, company discounts and other benefits are available after an initial three month period. Hybrid working model - one week onsite and one week in the Limerick office upon successful completion of a six week training period. Contact centre experience is desirable but not essential - full training is provided. Excellent career progression opportunities arise within the company. Free onsite parking as well as an onsite gym.

Your primary task will be taking ownership of incoming cancellation, sales and house move requests.

Excellent OTE commission and bonus earnings.

The Person

• Experience in a sales or retention role is essential.
• Proactive and reactive retention.
• Self starter - interested in your own development.
• First class problem solving skills, attention to detail with high work standards.
• Hardworking with a can do attitude.
• Ability to work independently as well as part of a team.

The Job

• Support business growth by up-selling/cross selling.
• Engage with customers, be relentless in resolving their issue, minimising customer disruption.
• Provide proactive updates to customers.
• Take ownership of the customer journey - provide a seamless customer experience.

For more information or to apply please contact suzanne.murphy@cpl.ie or call 061 208 126.

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