Area Service Manager

Part of a national dealer & product support team of 4. Responsible for the southern half of country, working alongside a Field Service Engineer for the Southern area, reporting to the Service Dept. Manager/Technical Director.

Job Specifications:

• Responsible for all aspects of aftersales service within the assigned area/dealers.
• Manage assigned dealers in providing market leading service and customer support to the end users
• Liaise with colleagues and suppliers on daily basis to resolve technical and customer issues.
• Liaise with relevant Area Sales Manager on regular basis to manage and develop dealers, resolve any customer issues or queries, and assist in maintaining/gaining market share of Farmhand products.
• Actively lead dealers in professional representation and support of Farmhand supplied brands.
• Split home & Farmhand office to field & dealer 70/30
• Become familiar, comfortable with, and keep up to date with an ever-changing range of products through training, demos, and continuous self-development.
• Attend product training internally and externally/internationally, where necessary, to keep product knowledge relevant.
• Assist in and present in-house & in field dealer product & technical training on an ongoing basis.
• Become familiar with warranty processes, and handling of customer and end user aftersales enquiries, to a highly professional degree.
• Review, authenticate and approve/reject warranties from your dealers.
• Keep daily records of work through company IT systems.
• Always adhere to company H&S safety guidelines, highlighting any issues immediately to your manager.
• Adhere to company guidelines and practices as outlined in employee contract and handbook.

Skills required:

• Knowledge of farming practice and experience of agricultural machinery sector
• Familiarity with farm machinery, their operation, maintenance and service.
• Technical aptitude with high level of machinery/technical diagnostic experience
• Willingness to learn and grow a career within the company.
• Strive to become an integral part of the team, supporting, while also allowing support from colleagues.
• Proactive approach to work, with proven ability to work on own initiative and ability to prioritise tasks according to urgency
• Ability to build and maintain customer relationships, customer service focused.
• Ability to stay level headed in high pressure situations
• Organised, methodical and thorough in all work.
• Flexibility to work longer hours and some travel abroad when required
• Be highly professional at all times
• Proficient with Ms Office (Outlook, Word, Excel) and other Microsoft packages.
• Full clean driver’s license.
• Willingness & ability to travel, both in within Ireland and abroad.
• Flexibility with regard to working hours, to accommodate the nature of Agricultural industry, as well as suppliers time zones.
• Self-starter, with excellent time management skills.

The benefits of working with Farmhand Ltd.

• Stability of working within an Irish run, long-established family run business.    
• Premium, market leading and fully established product range to work with.
• Close relationships to key suppliers, offering on demand and professional support.
• 20 days holidays per year as well as Good Friday off as a company day. We also close for the duration of Christmas holidays (you need to keep 5 days for this which means you can enjoy nearly 2 weeks off during this time).
• After 10 years of service, we offer you an extra 5 paid holidays per annum
• As a Farmhand employee, you’re eligible to join its Personal Retirement Savings Account (PRSA) immediately. All employers are obliged to have a PRSA facility that allows their employees to contribute through payroll deduction, but Farmhand goes considerably further than its statutory obligations in that after two years completed service it will match your regular monthly contributions 1 for 1 up to a limit of 5% of basic salary.
• Farmhand also has a group life plan which you’re automatically enrolled in (provided you’re under age 65). It covers you for a lump sum of twice basic salary on death in service. This benefit is paid for in full by the company.
• After 1 year of service, Farmhand offer employees 5 paid sick days. If you do not use these days during the year then you are paid for them in lieu in January each year
• Free onsite parking
• Full canteen facilities
• Specific to this role,
• Company vehicle,
• Laptop,
• Phone,
• Expenses.

Apply now in confidence by submitting CV to Reception@farmhand.ie