Customer Care & Sales Executive

Customer Care & Sales Executive | Blanchardstown, Dublin

Circa €50k per annum | Residential Developer

A leading residential developer is hiring for a Customer Care & Sales Executive to join their Sales & Marketing team. The role involves coordinating day to day operations once buyers move in, and dealing with any issues that arise post completion. 

Main Responsibilities:

• Coordinating the day-to-day operations once buyers move in and dealing with any issues that may arise.
• Provide high quality of customer service, update and maintain current daily logs.
• Preparing and collating handover information manuals.
• Liaise with home buyers to arrange snagging appointments and ensure snag lists are issued to site and progressed.
• Assisting with final Inspections at snagging stage.
• Maintain highly organized filing system for manuals, handover packs, customer care files, snag lists, weekly reports!
• Assist with sales closings - Liaise with purchasers to arrange handover of keys and conduct a demonstration of the workings of the house (training will be provided).
• Handle miscellaneous assignments as requested by management.

Requirements:

• Strong attention to detail
• 2-3 years experience in a property management/sales/customer care environment
• Excellent customer service
• Demonstrated knowledge of phone and email procedures and etiquette
• Ability to prioritize and meet deadlines.
• Ability to deal with delicate matters/complaints in a professional manner
• Strong ability to work independently; Ability to research and problem solve
• Exceptional computer skills

A full clean Irish Drivers license is essential as some travel to and from sites is necessary.

Contact Matthew Walsh at matthew.walsh@icds.ie for more information.