Field Service Engineer (Med Device) - Nationwide

Job Title: Field Service Engineer
Reports to: Healthcare Technology Manager

This position provides a fantastic opportunity for a motivated Field Service Engineer to join a team of three experienced engineers dedicated to offering technical support for high-quality, precision equipment. The successful candidate will undergo a structured training program, which includes manufacturer-certified courses and hands-on training alongside senior engineers at customer locations. The role encourages professional development, providing the chance to build expertise in advanced equipment and technology within a dynamic, collaborative engineering environment.

Primary Responsibilities:

• Carry out technical repairs, both preventative and corrective, on specialized equipment at customer locations and other designated sites.
• Advise and take the lead on installation requirements for specific healthcare equipment.
• Participate in local and international technical training for products and any other related equipment to build technical knowledge.
• Develop and sustain a high level of technical competence to ensure independent and confident performance on the job.
• Stay informed of emerging technologies relevant to modern technical devices.
• Exhibit commercial awareness and maintain an orientation towards market trends.
• Travel flexibly across the 32 counties to support customers as needed.
• Work collaboratively within the team to achieve organizational and team objectives.
• Assist with administrative tasks related to spare parts inventory and maintain necessary records.
• Align with company policies and procedures to maintain high standards of service and conduct.
• Engage proactively in any team activities that enhance customer satisfaction and team efficiency.

Key Skills:

• Detail-Oriented: Pays close attention to all aspects of work, ensuring accuracy and quality.
• Team Contributor: Proactively helps and collaborates with colleagues, fostering positive team relationships.
• Problem Solving: Employs a structured approach to problem-solving, identifying root causes and evaluating various solutions to implement the best possible outcome.
• Customer Rapport: Builds a positive connection with clients, maintaining an approachable and enthusiastic demeanor.
• Effective Communication: Demonstrates openness, understands others' emotions, and conveys essential information efficiently.
• Multi-tasking: Manages multiple tasks simultaneously and maintains balanced, cooperative relationships. Willing to compromise without compromising integrity.

Qualifications and Experience:

• Degree in electronic, electrical, mechanical, biomedical engineering, or a comparable technical field.
• Proficient in IT and strong communication skills are essential.
• Previous experience in technical services (maintenance and repair) or IT hardware is beneficial but not required.
• Comfortable working within clinical settings and interacting with healthcare professionals (e.g., clinical staff, technicians, engineers).
• Familiarity with relevant EU regulations and standards for technical equipment, such as EN 60601 and ISO quality standards.
• Valid driver’s license.
• Willing to travel regularly throughout Ireland, with occasional further travel as required.

Location: Nationwide