IT Support Engineer

Phone World Clifden is looking for an experienced IT Support Engineer to work in its growing IT Support business.

As an IT Support Engineer, you will be responsible for providing technical support to the clients, including installation, configuration, maintenance, and troubleshooting of hardware and software systems. This is an excellent opportunity where you can develop your technical skills and build a successful career.

Roles and Responsibilities:

• Assume ownership of all allocated support tickets and ensure prompt and satisfactory resolution.

• Install, configure and troubleshoot software and hardware Develop and maintain an in-depth technical knowledge of IT Equipment, services and solutions.

• Work closely with the business manager to ensure high-quality technical support is delivered to the customers.

• Work with other technical support vendors to ensure the provision of service and quality.

• Document relevant technical information on newly introduced technologies and solution applicable to the business needs.

• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.

• May be required to provide technical training to customers - systems administration and end-user.

• Maintain confidentiality with regards to the client information being processed, stored, or accessed

• Provide Remote Desktop Solutions to the customers.

• Other ad-hoc duties as required.

Key Skills Required:

• Relevant qualification and minimum 1 year of experience in IT Helpdesk/Technical support.

• Industry-standard accreditation will be a Plus.

• Good knowledge of iOS, Android, Microsoft Operating Systems, Microsoft Applications, Anti-

• Virus/spyware/malware applications, Networking - TCP/IP - Switching - Firewalling, VPN, etc.

• Good knowledge of hardware & associated technologies: Mobile Phones, Servers, desktop, laptop, tablets, and printers, Operating systems.

• Ready to be trained for Microsoft Azure, AWS and Google Cloud to get prepared for upcoming client needs. (knowledge preferred but not essential as training will be given)

• Strong proactive customer service & interpersonal skills.

• The ability to prioritise & manage time effectively.

• Must have the ability to work independently.

• Good troubleshooting and analytical skills.

• Previous technical support experience and speak fluent English.

• Website management experience and qualification will be an advantage.

Job Type: Full Time, Permanent.

Salary: From €34,000 per annum (Minimum €16.77 per hour).

Working Hours: Minimum 39 Hours per week with maximum 8 hours shift. Supplementary pay: Performance bonus + Tips.

Location of work: Phone World Clifden, Market Street, Clifden, Galway, H71 VY15. (Should be able to easily and reliably commute or plan to relocate before starting work.

Education: Diploma in Computing / Information Technology We offer a competitive salary, mobile phone, and laptop.

If you are up for the challenge, please apply today!