JOB SUMMARY
The Bar & Restaurant Manager enjoys a varied and very active role in providing guests with memorable and unique experiences. Responsible for the Hotel Bar and Restaurant, this role requires good organisational skills and an eye for detail. The Hotel has a long-established reputation of excellence in quality and service. If you have a passion for food and beverage, we have the perfect opportunity for you. Managing an established team, you will be responsible for the success of the various bar & restaurant outlets, and bring service to the next level through carefully managing people, standards and consistency. A positive attitude, and genuine interest in developing yourself and others is essential.
MAIN DUTIES AND RESPONSIBILITIES:
Engage & Communication
- Train, lead, motivate, coach, and discipline team members to ensure that established cultural and core standards ( order of service & mystery shopper etc) are met.
- Conduct briefing at beginning of each shift with team, engaging team with upselling, rewards, information and targets.
- Communicate with team members one to one and as a wider team, and managers to ensure operational needs are met.
- Conduct and record scheduled training assessments and “one-to-ones” with team members as required.
- Attend operational meetings as required to ensure effective coordination and cooperation between departments.
- Delegate duties and upskill team to avoid skills gaps.
- Nurture future leaders and create a leadership pipeline for high performing team members
- Foster a positive work culture with team, creating a 'Great Place to Work' for all, looking for new ways to motivate and engage the team ; meetings, thanking, incentivise selling, staff trips’ to suppliers etc.
- Engage through and promote engagement with Workvivo and any other agreed medium.
Business management
- Control labour expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
- Ensure that business levels are met with adequate staffing and future planning is in place for upcoming business.
- To ensure sufficient stock of cutlery, crockery etc. for efficient service of drink and food.
- Ensure all cash/credit payments are correctly checked before acceptance, and that tight control and security of payments is kept.
- Ensure a good working relationship with suppliers and colleagues in other departments.
- Assist with the preparation or changing of weekly rosters if required in line with business requirements.
- React to complaints effectively and positively whilst ensuring necessary action is taken to prevent reoccurrence. All complaints, comments and compliments to be communicated and resolved immediately.
- To develop and maintain departmental standards, with special regards to the Hotel Group standards.
Please call Richard at 086-8333677 for further details, to apply please forward current CV in MS Word Format to richard@rlconsult.com
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