Front of House Operations Manager 4* Hotel Co Kerry

We are currently recruiting Front of House Operations Manager for a prominent 4* hotel in Co Kerry. This new role will report to the Deputy General Manager and oversee all activities at Front Desk, Concierge & Guest Services, Day Porters and will work closely with the wider Management team. This role is a key component in exceeding guest expectations and upholding high operational standards.

It is ideal for an ambitious hospitality professional with a passion for exceptional customer service. The successful candidate will have prior management experience, particularly in front office operations within a similar-sized organization, and be eager to further develop their career in the hospitality industry. Hours of work will include some evenings and some weekend work.

Client is dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.

If you require accommodations at any stage, please contact us—we're here to support you.

Key responsibilities of this role: 

 ·        Operational oversight

Coordinate daily operations of Front Desk, Day Porters, Guest Relations and Concierge, including managing shifts, guest reservations, and handling any issues that arise. Implement and enforce company policies and procedures to ensure consistency and efficiency. 

 ·        Communication

Ensure exceptional and robust communication processes in place between the departments listed above and the wider hotel management team to ensure smooth running of the business and that all questions and queries from both team members and guests are captured and dealt with.  

 ·        Guest advocate

To be the guest advocate throughout the business, challenging others to do more and to better, taking guest feedback given both formally and informally and developing a culture of continuous improvement. Handling guest complaints or concerns with professionalism and ensuring that they are resolved effectively and learnings implemented. 

 ·        Business Management

Focus on revenue generation, upselling, cost management. Manage in house cancellation policy, monitor and manage the front-of-house budget, ensuring financial goals are met. Keep up-to-date with industry trends and best practices in customer service. 

 ·        People Management

Oversee recruitment, selection and onboarding for all depts. under this role, team member learning & developing, mentoring and coaching all team members to meet their full potential and promoting a positive and productive work environment.

Keys skills & experience

·        A minimum of three years’ experience at a hospitality management level, with at least two years in front office management within a large organization.

·        Strong leadership skills with the ability to motivate, mentor, and guide a diverse team.

·        Excellent communication and interpersonal skills, fostering positive relationships with guests, colleagues, and stakeholders.

·        Exceptional problem-solving and conflict resolution abilities, ensuring smooth daily operations.

·        Strong organizational skills and keen attention to detail to maintain high standards.

·        Ability to perform effectively under pressure and manage multiple priorities simultaneously.

·        Proven ability to collaborate with a wide range of internal and external stakeholders.

·        Current legal status is required to live and work in Ireland without restrictions.

Our offer to you:

·        Year-round employment

·        Online training prior to starting

·        Employee referral bonus

·        Complimentary bus to and from town centre

·        Free onsite car parking

·        Free meals, tea & coffee on duty

·        Uniform provided

·        Equal opportunity for training and career development with the Group

·        Paid internal and external training days

·        Free use of gym, 25m swimming pool, jacuzzi, steam room, sauna, squash courts, tennis courts, pitch & putt

·        Discounted dining rates for family for special occasions

·        Employee of the Month

·        Annual Employee Awards Event

·        Annual staff party and children’s party

·        Access to trained mental health first aiders

For more details please contact Richard Lynch at 086-8333677

To apply please email current CV In MS Word Format to richard@rlconsult.com