We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Cork
Your Role
*Under the general guidelines of the GM / DGM, to ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
*To provide quality service to guests at all times, dealing with all complaints arising in a timely manner
*To carry out duties in accordance with statutory, health and safety requirements
*Assist with Front Desk activities / guest queries and check in / out of guests
*Deal with all payments, ensuring they are balanced and accurate
*Assist with the induction, training and supervision of all Team Members
*Track and monitor weekly customer feedback and respond as appropriate
*Review Brand Customer Service feedback targets and implement corrective action if / as required
*Ensure guest satisfaction indices and standards are maintained by the Reception Team
*To control all costs, including payroll, associated with the Department
* Motivate the Team Members towards achieving the Sales targets for Front Office
*To liaise with the Revenue and Reservations Manager in maximising Front Office sales
*To ensure the brand loyalty targets are achieved in conjunction with Guest Relations Manager
The Person
*Have 2/3 years previous management experience in Front Office operations, ideally in a 4/5 star hotel
*Have excellent interpersonal skills
*Be a genuine, friendly, welcoming person
*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
*Have extensive experience with Opera
*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
*Be very flexible, being prepared to help out the rest of the Team in a willing and positive manner
*Have excellent attention to detail
*Have a pro-active approach to selling
*Have excellent spoken and written English
For full details please contact Richard Lynch at ...Email current CV in Word Format to Richard with Reference contact information