We are currently recruiting Front Office Manager for a 5* Hotel in Cork
Supported by our HOD's, the successful candidate will be responsible for overseeing the entire Front office operation.
Essential experience:
· A minimum of 3 years experience in Front office Management
· Experience in 4/5* Hotel or Resort is preferred
· Knowledge of HotSoft / Opera PMS system is an advantage.
Personal Qualities;
· Ability to show a positive attitude towards guests and colleagues at all times.
· Be self-motivated, being able to work alone with good personal organization.
· Excellent interpersonal skills.
· Exceptional attention to detail, organisational, negotiation and communication skills are a must including fluent spoken and written English.
Duties include but are not exclusive to:
· To oversee the effective operations of Reception, Concierge and Overnight team, to be actively involved in daily operations in a “hands on” capacity.
· To deal effectively with any guest enquiries/complaints and ensure that relevant information is communicated, and that Senior Management is made aware of any issues.
· Staff communication and training to agreed SOP level and higher
· Further development of standards and service within the department.
· Be a visible strong presence across the departments, mobilizing and providing direction to your Colleagues and associates
· To promote a high level of guest awareness within these areas to ensure that the guest receives the highest standards possible.
· To monitor and control cash, floats, change, billing system and house accounts.
Our Client is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This is a full-time position available on a rostered basis, which includes weekends and evening shifts.
Please note, all applicants should have the right to live and work without restriction in Ireland as we are unable to accept applications with visa requirements.
For details contact Richard at 086-8333677... CV to richard@rlconsult.com
