We are actively recruiting experienced Guest Relations Manager for a busy 4* Hotel in Cork
Your Role
· Under the general guidelines of the GM to manage the Guest experience journey in association with Front of house and Rooms Division teams
· To provide impeccable service to guests at all times, dealing with any issues arising in a timely manner
· To carry out duties in accordance with statutory, health and safety requirements
· Assist with Front Desk operations / guest queries and create magical moments
· Coordinate and monitor delivery of all special requests and specific requirements from guests
· Assist with the induction, training and supervision of all front of house Team Members
· Track and monitor weekly customer feedback and respond as appropriate
· Review Brand Customer Service feedback targets and implement corrective action if / as required
· Ensure guest satisfaction and standards are maintained by the Reception & FOH Team
· Motivate the Team Members towards achieving the Sales targets for Front Office
· To liaise with the Front Office and Revenue Managers in maximising Front Office sales
· To ensure the brand loyalty targets are achieved in conjunction with Sales and Rooms Manager
The Person
· Have 2/3 years previous management experience in Guest Relations Management in a 4/5 star hotel
· Have excellent presentation and interpersonal skills
· Be a genuine, friendly, welcoming, gracious person
· Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
· Have extensive experience with Opera
· Be very flexible, being prepared to help out the rest of the Team in a willing and positive manner
· Have excellent attention to detail, follow up and negotiating skills
· Have a pro-active approach to selling and creating memorable experiences
· Have excellent communication and IT skills with fluent spoken and written English
· Candidates require current legal status to work in Ireland without restrictions
For full details please contact Richard Lynch at 086-8333677...Email current CV in Word Format to Richard with Reference contact information