Reception Manager - Galway City Hotel

Reception Manager required for busy Galway City Hotel

Customer care:

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
• To assist in achieving goals in relation to mystery audits, customer comment index
• To empower, encourage and promote employees to make on the spot guest satisfaction decisions
• To ensure that all staff are trained and fully aware of 100% guest satisfaction
• To ensure all guest queries are handled promptly and efficiently
• To ensure all guest profiles are updated and maintained

Quality:

• To reflect and enhance the Hotels mission statement and objectives in all activities
• To ensure we always offer guests consistently high standards of quality through training and monitoring
• To assist in achieving annual awards and goals we set out to achieve
• To assist in developing the image of the Hotel as an excellent employer
• To ensure SOPs are up to date, in use and regularly reviewed within Department
• To assist in auditing department for service and quality and to assist in implementing strategies to improve results

Standards:

• To efficiently and effectively control your departmental operation
• To ensure all departmental staff are able to carry out their duties to the standards as laid down in the standard of performance manual
• To ensure agreed uniform standards are achieved throughout department. To assist in controlling issue and returns
• Ensure that the highest possible standard of personal hygiene, appearance, body language and conduct of employees is maintained by all employees in department

Training:

• To complete departmental action plans as per agreed standards and to encourage staff to be involved
• To carry out a regular review of departmental training needs in conjunction with departmental training plan and to assist in ensuring that all appropriate training is carried out
• To ensure appropriate plans are in place for departmental training and to help in measuring the effectiveness of this training
• To ensure all training is recorded in accordance with agreed procedures
• To attend training as required
• To ensure Induction training is carried out in accordance with Hotel procedures

Human Resources:

• To ensure the department is fully compliant with current employment legislation
• To ensure the department follows all policies and procedures in line with the Team Handbook
• To issue department rosters in a timely manner
• To complete payroll/TMS for your department on a weekly basis

Benefits to the successful candidate

- Competitive Salary

- Generously subsided room nights and employee rate discounts

- Full meals provided whilst on duty.

- Uniforms provided.

- Team monthly engagement calendar (team social events, well being initiatives, celebratory dates)

- Employee recognition & rewards programmes.

- Dedicated training and development planning specific to team members professional goals.

SUCCESSFUL APPLICANTS MUST HAVE

Excellent attention to detail.

Be a team player and have the ability to multi task.

Have previous experience in a similar role.

Skills:

Attention to detail Ability to work well as part of a team. Dedication to customer service

Benefits:

Flexible working hours. Uniform Provided Meals whilst on duty Discounted accommodation rates in group hotel

The nature of the role requires flexibility incorporating morning, evening and weekend shifts.

Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

For full details please contact Richard at 086-8333677... CV to richard@rlconsult.com