We are inviting applications for a dynamic and results-oriented Reservations Supervisor to lead our reservations team and contribute to delivering luxury guest experiences.
Sheen Falls Lodge, an iconic luxury hotel set amidst the stunning landscapes of Kenmare Bay, is renowned for its world-class service, two Michelin stars, and an unwavering commitment to excellence. Recognized with the Employer Excellence Award, we are dedicated to fostering an exceptional workplace culture for our team members.
Location: Sheen Falls Lodge, Kenmare, Two-Michelin-Starred Luxury Destination
Reports to: Director of Sales & Marketing
Key Responsibilities:
- Oversee daily reservation operations, ensuring seamless guest experiences from booking to check-in.
- Manage room allocations, pricing strategies, and availability to maximize occupancy and revenue.
- Lead, train, and mentor a team of reservations agents, ensuring high performance and consistency.
- Monitor and manage online booking platforms and direct booking websites.
- Deliver exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborate with the front office manager and teams to optimize room sales and revenue management.
- Ensure accurate recording and communication of booking details with relevant departments.
- Maintain and oversee systems like Hotsoft, GDS, D-Edge, and Avvio.
- Run commission reports and ensure timely payment to travel agents.
Requirements:
- Previous experience as a Reservations Supervisor or in a similar role, in a luxury hotel environment.
- Proficient with systems like Hotsoft/Channel Manager Systems and the GDS.
- Experience in revenue management practices.
- Excellent communication, leadership, and organizational skills.
- Ability to work in a fast-paced environment and manage multiple tasks with attention to detail.
- Passionate about hospitality and committed to delivering a superior guest experience.
- Fluent English both spoken and written.
Key Competencies:
- Leadership and Team Development
- Customer Focus and Relationship Management
- Negotiation and Influencing
- Commercial Awareness
- Decision-Making and Problem-Solving
- Excellent Communication Skills (verbal and written)
- Organization and Time Management
- Analytical and Data-Driven
Working Hours:
This role requires flexibility with daily 8-hour shifts, rostered up to 8 pm. You will work 5 shifts over a 7-day period, including Saturdays and bank holidays (shared amongst the team)
Work With The Best
We pride ourselves on being a diverse team of professional, passionate and caring individuals, with our guests at the heart of everything we do.
Sheen Falls Lodge is a 2 Michelin Keys and is part of Relais & Chateaux, which includes some of the world's finest hoteliers, chefs and restaurants that have set the standard for hospitality excellence. Clear opportunities for progression are a priority for us, too.
Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to fostering a diverse workforce and an inclusive culture. We only accept applications from individuals who have the right to live and work in Ireland without restrictions.
For details contact Richard at 086-8333677... CV to richard@rlconsult.com