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  • DUBLIN 2
  • Job reference number:15433149
  • Client ID:RI/JO-1903-426466_2
  • Posted on:15-MAR-2019
  • Salary:EUR 45,000 - 61,000
  • Job type:PERMANENT


***Workforce Operations Manager***

Our client, a dynamic financial services institution, are now expanding & looking to hire an experienced Workforce Operations Manager to join their services centre leadership team..

This is a fantastic opportunity for highly ambitious applicants to further develop their career in a truly world-class, highly successful organisation & further developed their management skills. If youre interested, please apply!

The Job :
As a key part of the Operations Management team, you will be tasked with delivering on all aspects of business processes, driving call centre efficiencies, undertaking individual & group performance analysis & delivering on group KPIs & client SLAs.

You will also work closely with HR & training to understand new hire needs, undertake quality projects, resolve dialler/system issues & deliver detailed management & performance reports.

Your Skills/Experience that we need :

  • 3rd level degree qualified ideally in business studies or a related discipline.
  • 4-5+ years leadership experience within a services or call centre environment.
  • APA or QFA qualification would be a significant advantage.
  • Proven experience in managing people & teams.
    Excellent ability to utilise MI systems & reporting tools.
  • Proven ability to work on your own initiative & deliver individual projects.

The Offer :

This permanent job is being offered with a salary of 45-60k depending on experience. In addition to this, there is also an excellent full benefits package & bonus as well as future career growth potential.

How to Apply :
If youre interested in applying or want to know more about this job 1st, contact Thomas Hogan in CPL Limerick in complete confidence on 061221701 or email your Cv to

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