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Claims Handler - Galway

Claims Handler job available in Galway with my client who are a leading supplier of personal and travel insurance products and services. This job supports Customers in completing insurance claims. Excellent Customer service and attention to detail are required. This role is a Monday to Friday working week and 1 years prevuious claimes/insurance experience is required.

Insurance Claims Handler

  • Our company is a market leader in providing claims handling services, assistance services and speciality risk products.
  • We currently have a vacancy for an experienced insurance Claims Handler in our Travel Claims Department.
  • The Claims Handler role is at the forefront of the claims business and requires an individual to be able to demonstrate considerable flexibility and commitment.
  • Promote and ensure top quality technical claims handling to ensure Company targets are consistently met, thus ensuring our customers are provided with a first class service.
  • The Claims Handler must have a minimum of 1 years previous experience working in an insurance claims environment, and full APA accreditation is a distinct advantage for this role. Working hours are Mon-Fri 9am-5pm
Key Duties

  • Achieve full APA accreditation through the III
  • Handle customer enquiries politely, meeting standards of customer service excellence in accordance with the KPIs set by the Team Leader and Claims Team Manager
  • Register new claims, provide advice on the claim processes involved; collecting all relevant information to proceed with a claim
  • Assess and decision claims including payments and declines ensuring Consumer Protection Code is adhered to at all times
  • Ensure fair settlement of valid claims
  • Give advice on policy coverage
  • Handle any complaints associated with a claim
  • Investigate potentially fraudulent claims
  • Identify and follow up on all recovery avenues
  • Complete all administrative and filing duties
  • Register and authorise Outpatient Medical Claims
  • Pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input
  • Liaise with various internal departments
  • Make a positive input to the teams effectiveness, so that work systems and processes are altered and improved.
  • Adhere to the Companys procedures in accordance with the Consumer Protection Code and all relevant Data Protection regulations
  • Provide back-up and support to other Operations functions as required
  • This is not an exhaustive list and we expect the person to demonstrate their individuality and innovativeness and use any particular skills as the need arise.
Person Specification:

  • The successful candidate must have achieved or be working towards APA qualification
  • Minimum of 1 years claims experience required
  • Ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning.
  • Technical knowledge of typical travel insurance products a distinct advantage.
  • A good knowledge and understanding of the insurance market, the basic insurance principles and the ability to apply them.
  • Excellent written and verbal communication skills.
  • Good planning and organisation skills in order to meet timescales.
  • Good numerical skills and literacy skills including Microsoft Office suite

What we offer in return:

  • A competitive & progressive salary
  • Several annual and monthly monetary recognition rewards
  • Service recognition rewards
  • Genuine opportunity to develop & advance within the company via paid further educational opportunities and becoming a member of a recognised professional body
  • Structured roster for shift work notified weeks in advance
  • A fun working environment & culture that promotes collaboration and initiative-taking
  • Social outings and social clubs
  • City centre location working for a large global company
  • Other benefits that become realised with service

For an immediate interview please forward your CV using the Apply button or for a confidential conversation call our team on 091 507500. Visit www.cpljobs.com for more Insurance jobs.