CPL

CPL

DUTCH & FRENCH CUSTOMER SERVICE SPECIALI


Posted on:
15/11/2019
Location:
GALWAY
Salary:
NEGOTIABLE
Job type:
PERMANENT
Job reference number:
15476179
Client ID:
JO-1906-432421
Our Client, a global healthcare company, are recruiting for a Fluent Dutch and French customer service specialist in their brand new offices located in Galway City.

Responsibilities:
• Answers phones from distributors, distributor sales reps, end use customers, inquiries for general product information, internal customers and sales reps. Includes inputting orders from EDI, fax, phone and e-mail.

• Manages and maintains distributor and end use customer information (pricing, addresses, etc.) in our ERP system and in our files on the company network.


• Researches customer inquiries such as proof of deliveries, miss-shipments, clerical duties (i.e. sending faxes, scanning, filing, etc.), provides future shipment dates, etc., processes credits, runs reports as needed.

• Responsible for working with Finance to set up new customer accounts in our ERP system. Maintain and manage customer information forms in shared company database. Assist customers in completing new vendor set-up as needed.

• Assist with managing the instrument tracking database in our ERP system for all new instrument and sales orders. Also assists Technical Support with managing our customer database.

• Assists Technical Support in providing customer instrument updates on an as needed basis.

• Carry out duties in compliance with established business policies.

Education and Experience
• Minimum of 3 years of customer service experience, including order entry and order processing
• Call centre preferred

Knowledge/Skills
• Strong communication and interpersonal skills. Fluent/Business level in both Dutch and French
• Strong telephone skills/phone manner
• Accuracy, attention to detail and excellent follow up skills
• Ability to work calmly under pressure
• Ability to handle multiple tasks under tight time frames



For an immediate interview please forward your CV using the Apply button

Or call Paraic Callinan on 091507512 /email paraic.callinan@cpl.ie for a confidential conversation

Visit www.cpljobs.com for more roles